Ramapo is migrating to GoTo Connect, a cloud-based telephony solution that will serve as the college\u2019s primary telephone system.<\/p>\n
This initiative is intended to improve the reliability, security, and flexibility of campus communications. Faculty and staff will be able to place and receive calls through the GoTo Connect application while maintaining their existing Ramapo telephone numbers.<\/p>\n
Forward my calls<\/a> Transfer a call<\/a> Transferring calls on Cisco Phones<\/a> Place a call on hold<\/a> Start a 3-way call<\/a> Switch a call between devices<\/a> Set up your voicemail greeting and preferences<\/a> Manage your voicemails<\/a> Use virtual fax<\/a> GoTo Training – Q&A<\/a> The existing phone system is based on outdated, on-premises Cisco hardware that is no longer supported. By transitioning to GoTo Connect, Ramapo will benefit from the scalability and flexibility offered by a modern, cloud-based solution.<\/p>\n<\/div><\/div>\n GoTo Connect is a cloud-based phone and communication system that allows users to make calls and collaborate from virtually anywhere.<\/p>\n On GoTo Connect, you do not need to dial 9-1 and then the phone number when calling an external our outside phone number.\u00a0 Simply dial the full 10-digit phone number.<\/p>\n<\/div><\/div>\n Yes.<\/p>\n<\/div><\/div>\n Yes, you can sign into your computer and phone using the GoTo Connect application or web application.<\/p>\n<\/div><\/div>\n Yes, please follow the instructions here<\/a>.<\/p>\n<\/div><\/div>\n Yes, please follow the instructions here<\/a>.<\/p>\n<\/div><\/div>\n Yes, the GoTo app is supported on iPhone and Android.\u00a0 Search your app store, for GoTo<\/strong>, and download\/install it.<\/p>\n<\/div><\/div>\n The decision to utilize the GoTo Connect app on a personal device is at the discretion of the individual, in consultation with their manager and should be made in accordance with the recommended security best practices.\u00a0 Please note the Information Technology Services Division is not involved in this decision-making process.<\/p>\n<\/div><\/div>\n Yes, please follow the instructions here<\/a>.<\/p>\n<\/div><\/div>\n No, International calls are not currently permitted by Ramapo College.<\/p>\n If there is special circumstances, please open a ticket with the ITS helpdesk; helpdesk@ramapo.edu<\/p>\n<\/div><\/div>\n Yes, you can but the features are limited in comparison to the native app.\u00a0 To install GoTo Connect on Microsoft Teams:<\/p>\n If there is special circumstances, please open a ticket with the ITS helpdesk; helpdesk@ramapo.edu<\/p>\n<\/div><\/div>\n If you plan to use the softphone on your computer and don’t have a desk phone, you\u2019re eligible to receive a wired headset. You can pick up the headset at The Learning Commons: Room 406, Monday – Friday 8:30am – 4:30pm.\u00a0 The standard headset connects directly to your computer by a wired USB connection.<\/p>\n<\/div><\/div>\n No, it is optional but encouraged if you require privacy.<\/p>\n<\/div><\/div>\n Yes, most wireless headsets or speakerphones will work.\u00a0 However, ITS can only verify certain models that are compatible with GoTo Connect.<\/p>\n For individuals who wish to use a wireless headset or a speaker phone , the following models are supported:<\/p>\n Please make arrangements with your department head to purchase these.\u00a0 ITS will not provide these.<\/p>\n<\/div><\/div>\n No.\u00a0 Headsets are primarily for soft phone users only.<\/p>\n<\/div><\/div>\n No, voicemail messages from the old system will not be migrated to GoTo Connect.<\/p>\n<\/div><\/div>\n Yes, new voicemail greeting will need to be setup.\u00a0 Instructions are located here<\/a>.<\/p>\n<\/div><\/div>\n You can use one of the following methods if you’re on campus<\/strong>:<\/p>\n You can use one of the following methods if you’re off campus<\/strong>:<\/p>\n
\nForward all incoming calls to an internal extension or external phone number while you\u2019re unavailable to ensure your callers can still speak with someone.<\/em><\/p>\n
\nTransfer an active call to another internal extension, voicemail box, or external number.<\/em><\/p>\n
\nTransfer an active call to another internal extension, voicemail box, or external number on Cisco Phones.<\/em><\/p>\n
\nPlace an active call on hold<\/em><\/p>\n
\nSpeak with two parties simultaneously by creating a mini-conference call on your line.<\/em><\/p>\n
\nUse call flip to transfer a call between multiple devices assigned to a single user.<\/em><\/p>\nVoicemail<\/h4>\n
\nSet up your voicemail by managing your greeting, choosing notification options, and customizing your preferences and password.<\/em><\/p>\n
\nLearn how to check your voicemails from a variety of devices, forward them, and delete them to keep a tidy voicemail box.<\/em><\/p>\nFaxing<\/h4>\n
\nSend, receive, view, download, share, and delete virtual faxes.<\/em><\/p>\nPersonalized Training<\/h4>\n
\nYou can schedule 1 on1 training with a GoTo specialist to answer any questions you may have.\u00a0 Please use the link above to schedule your training.<\/em><\/p>\nFrequently Asked Questions (FAQ)<\/h3>\n
General<\/h4>\n
\n
Features & Functions of GoTo Connect<\/h4>\n
\n
\n
Headsets<\/h4>\n
\n
Voicemail<\/h4>\n
\n
\n